About
Why do we do what we do? TCGAlaska started as a niche company in Alaska providing IT Consulting and Outsourcing services. Over the years we grew to providing remote Help Desk and Technicall services breaking the cost chains of our clients IT needs to allow them to concentrate on what made thier business a success. The Managed Service Provider role has grown into a world wide method for smaller entities to enjoy the same benefits of having a professional IT Department on demand without having to support one full time.
How does having an MSP on your team help you? This recent report outlines some of the benefits:
New IT Industry Report: Businesses That Use a Managed Service
Provider Save 25 Percent or More on IT Costs
Chicago, IL, November 05, 2011 -- CompTIA, the nonprofit association
for the IT industry, recently interviewed 700 plus current users of
managed servers and found that upwards of 50 percent of these firms
have cut IT costs by 25 percent or more. And 13 percent of these
businesses have cut IT support costs by 50 percent or more.
“Cutting costs is a critical selling point obviously,” says Daniel Wang, owner of Jexet Technologies, a Chicago based support firm that provides managed IT services. “But I think businesses using an MSP are realizing that managed IT services allow you transform the business model. This creates the conditions where business owners can easily and quickly add new services that positively impact growth.”
The CompTIA study goes on to state that upwards of 90 percent of managed IT service clients are mostly, or very satisfied with their experience. An open communication channel between business and managed service provider is mentioned as a key ingredient to a successful managed IT service contract.
“That’s an often under-emphasized aspect of the managed service relationship,” says Wang. “We are uniquely positioned to engage clients on end user technical strategies that directly help build their business, as well as recommend new IT services that help them keep pace with growth.”
Interestingly more than half of the managed IT service clients said that a major reason for contracting with an MSP is to allow their internal IT staff to better focus on core business process. This also helps positively impact revenue.
Wang adds, “IT and network consultants can no longer afford to stay on the sidelines. The technological demands on even small and medium businesses require an everyday partner. Even with IT resources in-house, businesses can significantly profit from an MSP contract.”
Finally, Wang mentions that many of his Chicago based business clients turn to a managed service provider because of the ever increasing complexity of the IT infrastructure. “Consider even a cursory list of the IT issues a small business faces. You need to have a plan in place for overall security, firewalls, antivirus, web hosting, network administration, help desk, and internal IT management. When we initially contact businesses they think we’re expensive but once they realize all that a managed service contract covers, they realize we’re a bargain.”
Confirming this observation the CompTIA survey shows that fully a third of managed service clients plan to increase IT spending within the next 24 months. Performance and uptime, agreeable contract terms, a secure network environment, and the flexibility to implement new services were all factors that contributed to managed service provider client satisfaction.
“Cutting costs is a critical selling point obviously,” says Daniel Wang, owner of Jexet Technologies, a Chicago based support firm that provides managed IT services. “But I think businesses using an MSP are realizing that managed IT services allow you transform the business model. This creates the conditions where business owners can easily and quickly add new services that positively impact growth.”
The CompTIA study goes on to state that upwards of 90 percent of managed IT service clients are mostly, or very satisfied with their experience. An open communication channel between business and managed service provider is mentioned as a key ingredient to a successful managed IT service contract.
“That’s an often under-emphasized aspect of the managed service relationship,” says Wang. “We are uniquely positioned to engage clients on end user technical strategies that directly help build their business, as well as recommend new IT services that help them keep pace with growth.”
Interestingly more than half of the managed IT service clients said that a major reason for contracting with an MSP is to allow their internal IT staff to better focus on core business process. This also helps positively impact revenue.
Wang adds, “IT and network consultants can no longer afford to stay on the sidelines. The technological demands on even small and medium businesses require an everyday partner. Even with IT resources in-house, businesses can significantly profit from an MSP contract.”
Finally, Wang mentions that many of his Chicago based business clients turn to a managed service provider because of the ever increasing complexity of the IT infrastructure. “Consider even a cursory list of the IT issues a small business faces. You need to have a plan in place for overall security, firewalls, antivirus, web hosting, network administration, help desk, and internal IT management. When we initially contact businesses they think we’re expensive but once they realize all that a managed service contract covers, they realize we’re a bargain.”
Confirming this observation the CompTIA survey shows that fully a third of managed service clients plan to increase IT spending within the next 24 months. Performance and uptime, agreeable contract terms, a secure network environment, and the flexibility to implement new services were all factors that contributed to managed service provider client satisfaction.