Managed Services
The TCGAlaska Managed IT Services program provides affordable proactive
IT management and support to growing businesses. Utilizing our unique
framework for providing managed IT services, TCGAlaska provides a range
of proactive services to keep your computer systems up and running and
your people and business productive.
Features
·
Site Assessment and Inventory
·
Proactive Service
·
Management and Status Reporting
·
Best Practice Driven
·
Automated and Reliable
Benefits
·
Reliability
·
Security
·
Consistency
·
Productivity
·
Cost Management and Control
·
Performance
·
Managed Expansion and Growth
Our goal is to serve as your technology partner with a focus on
providing solutions. We use a consultative approach to evaluate your
business and technology needs and then advise on the best solutions for
your current and future needs. TCGAlaska
can save your organization time and money through better use of
appropriate technologies.
System Administration Based on Your Business Needs
Your annual Workstation Managed IT Service contract can be bundled with
discretionary onsite system administration hours that you can use
whenever you need our engineers to perform tasks on-site. You may also
purchase additional on-site hours, at a special price, for such tasks as
break/fix occurrences, initial system deployment, and major OS upgrades.
During the initial implementation, our engineers will discuss all steps
of the implementation with you prior to beginning. They will then
install the software necessary for remote administration, performing any
reconfiguration required to bring all administered systems to a known
state for easier monitoring and management. Configuration changes are
documented and provided to you.
Service and Deliverables to Keep Your System Running Right
The Workstation Managed IT Services program provides the critical tasks
to keep your system up and running. Tasks conducted by our Managed
Services engineers to enable workstation managed IT services include:
·
Site Assessment
- Review
system infrastructure and network security policies
·
Network Consistency
- Bring
infrastructure and systems to a known state; install applications,
patches, or updates required
·
Site Database
-
Inventory database containing your system hardware and software
·
Review Managed Service Activities
-
Service and support procedures, discretionary on-site time, and the
parameters of the service
On-going Managed Services include:
·
User Account Management
·
Security Patch Management
·
Software License Reporting
·
Client Network Configuration Management
·
24x7 Workstation Monitoring
·
Disk Space, Partition and Usage Management
·
Software Deployment
·
End User Remote Control
·
Management Reporting
·
System Inventory Reporting
On-Site System Administration Service
Most tasks Comprehensive System Administration Services
Features
·
On-site break/fix maintenance of MAC and Windows OS-based workstations
and attached peripherals
·
Knowledge transfer to in-house administrators and end users
·
Optional on-site hardware maintenance
Benefits
·
Increase efficiency: respond faster to problems and meet required
service levels
·
Increase effectiveness: only used when needed
·
Realize value: reduce your cost of ownership
Comprehensive Services
Your on-site engineer can perform any of these tasks:
·
Setup and deployment of new systems
·
Assist with the allocation of system resources
·
Assist in hardware failure determination and resolution
·
Assist in hardware maintenance as required; diagnosis and repair of
defective hardware by replacing parts; and installation of hardware
upgrades and new systems